We want you to continue to remain safe and well while we are providing your skin camouflage and scar management support. We have therefore revised our procedures in line with Government Guidelines and we will remain COVID secure with the following measures in place, to continue to minimise the risk of infection to those using our services.   

Safety Procedures at our Clinics
Whilst some businesses are now able to offer a significant lifting of restrictions, medical establishments and practices such as ourselves continue to remain cautious due to the number of people we see and their individual vulnerabilities.

Key information ahead of your appointment:
It is important that you read and act upon the following information. As far as you or we can ascertain, you must be COVID-19 free for your consultation to go ahead.

• If you become unwell with COVID-19 symptoms, are tested for COVID-19 or advised to self-isolate before you are due to attend your appointment you must inform us.
• Face masks should still be worn inside the building until the completion of your visit unless you are exempt.
• Where possible, please continue to keep a safe distance.  
• Please continue to use the hand sanitiser on arrival and wash your hands as soon as you are able.
• There should be no handshakes or any physical contact that is not an essential part of your appointment.
• Please attend on time but not too early for your appointment.
• Please try to attend your appointment alone.  If you would like to speak with us about whether someone should accompany you, please do call or email us.  
• Please let us know in advance if you have any hearing impairment which means you rely on lipreading.  This is not a problem; we just need to wear a different kind of mask.
• If may be appropriate for us to take your temperature on arrival.

If you have any questions or concerns, please do call us at our clinics 0207 467 8466 or our office 0844 5045533.  Alternatively, email us at [email protected].  

We look forward to welcoming you safely into our Skin Camouflage Services clinics.

Covid-19 update - We are delighted to welcome you to your face-to-face consultation!
 
As Britain marches forward with an unprecedented vaccination programme and the eventual appearance of some much-needed sunshine, we can begin to look forward to a summer that more closely resembles ‘normal’. That said, whilst we embrace that the Covid-19 risk is currently receding in the UK, it has not gone away and we must proceed towards a relaxation of precautions with care. 
 
Your wellbeing and that of our team continues to be our priority. We would like to reassure our patients and referrers that we continue to adhere to the strictest Covid-19 precautions at all of our clinics:  Ten Harley Street, London, The Broad Street Practice Stamford, our GP Practice in Harrogate and hospital locations. Our team is also encouraged to take up their vaccination offer as soon as it is available to them and those with close patient contact have regular lateral flow tests.

You will need to complete our Covid-19 screening questionnaire sent to you by email prior to your appointment to assess any issues that may put you at greater risk or to determine whether you should possibly take a test before you attend. Please ensure you are well for you, but most importantly free of potential covid symptoms before you attend your appointment, you will be required to complete a health declaration on the day.  
 
You should be aware of and be willing to comply with our policy regarding face coverings, hand washing and social distancing. ​If you have an authorised exemption from wearing a face covering, we will need you to provide evidence of this.
 
We are asking you to follow just a few rules to continue to keep each other safe. If you have any questions or are unsure about something, please do contact Sue Ward on
020 467 8466 who will be happy to help. We look forward to seeing you very soon!

The importance of expert touch and being sensitive to your needs when providing skin camouflage and scar therapy goes without saying. What should not go unsaid is that you have the right to be treated by a healthcare professional who practices proper hand hygiene and that your treatment is provided in a clean, safe, and comfortable environment. We will not compromise our standards.

Depending on the life experiences that have brought you to seek our help, we understand that you may well feel apprehensive of hospital or similar environments. That said, we think it is vitally important that, while we do not wish to be over clinical in our approach we will always ensure that we look after you in a clean, safe environment whilst adhering to our professional bodies best practice.

All Skin Camouflage Services consultations and treatments are provided in professional, friendly clinical locations. We currently consult at three BMI Hospitals, all of which are regulated by the Care Quality Commission and were awarded a rating of ‘Good’ in their most recent assessments. All areas of the hospitals are part of the quality and standards programme which includes regular audits of environmental cleanliness and hand washing efficacy. You will see our hygiene protocols and local hand washing practices throughout your skin camouflage and scar therapy treatments. The Bare Below the Elbow Policy is always strictly adhered to.

When you make an appointment for any of our skin camouflage services at any of our BMI Hospitals locations, 10 Harley Street, or at The Broad Street Practice you can be assured of first-class standards and a warm welcome from the Reception teams. If you have any concerns about your comfort and ability to manage the duration of your appointment you will be pleased to see that all the medical couches are hydraulic with supporting aids: cushions, pillows, rolls and wedges if required and plenty of space to be able to walk around if you feel the need to have a break. It is very important to us that your skin camouflage treatment and scar management services can be provided in comfort and at a pace you feel comfortable with.

If there is anything, you’re unsure about - hand hygiene, facilities, or equipment to support you during your treatment just say… it’s okay to ask!